Return and Refund

Returnable Items

Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:

1. Faulty items damaged/broken or stained upon arrival.

2. Items received in the incorrect size/color.

3. Unwashed, unworn, and unused item(s) that have not met your expectations within 30 days of receiving.



Non-Returnable Items

We will not accept returns in the following conditions:

1. Items outside the 30 days warranty time-frame.

2. Washed, worn, used, or misused items.

3. Items under the following categories: Swimwear,Underwear, Lingerie, and Earrings. These items are not covered by the warranty for hygiene reasons.


 

Sizing issues 

In the apparel industry, there are slight size differences between brands and manufacturers. It is important you check the size chart and size conversion chart on the product before ordering.

If we have shipped you the wrong size by mistake, we will either refund you in full or send you an item with an alternative size (if applicable).

If you chose the wrong size, RICOLEE will offer an exchange or refund for you, but please note that shipping costs to return the items are at your expense.

You must contact us to arrange a refund. Returned items without Return Merchandise Authorization (RMA) will not be accepted.



Cancellation

1. The order can be canceled before it is shipped out.

2. If the parcel has been shipped out, you can follow our return procedure when you receive it.



Return procedure 

1. Contact Customer Service with order information and a brief description of your return. 

2. Our customer service team will contact you for more details via email within 48 hours. The return address will be provided at that time.

3. Send item(s) back to us through local post office.You will be responsible for paying for your own shipping costs for returning your item.

4.Please send us the tracking number after returning the parcel.

5. We will process your return in 5-7 business days of receipt of the package.